1125 Austin Street, Hempstead, TX 77445

PHONE: (979) 826-2486

| FAX: (979) 826-6703

This site is maintained by Technology Department

© 2017 City of Hempstead

Utility/Billing

Utility Billing Clerk: Audrey Zientek

Assistant Utility Billing Clerk: Brandy Romero

The Utility Billing Clerks responsibilities are:

  • Utility Billing (Commercial and Residential)

  • Reports (Utilities)

  • Preparing Meter Reading Books

  • General Office Duties

For New Service: Complete the following information before 4:30 p.m. in order to have services on the same day:

  • Must read over Policy and Procedures

  • Application (must be completed)

  • Valid form of I.D. (will make copy)

  • Valid Lease Agreement/proof of ownership (will make copy)

  • $350.00 Initial Deposit (Residential Only)

  • We accept Cashier's Checks, Money Orders, Cash, Visa/Master (debit/credit).

***A 5% fee is added when using your Visa/Master, Credit or Debit***

 

Disconnecting Services

  • Must complete Disconnect form

  • Valid form of I.D.

  • Disconnected accounts are always finalized on Friday's unless a holiday falls on Friday...only then will finals be completed prior to Friday.

  • Refunds - may be picked up after finals are completed on Fridays after 1:00 p.m.

  • If you disconnect on Friday, you will be finalized the following Friday.

 

Transfer

  • Account must be paid in full before transferring

  • Must bring in new lease agreement for the transferring "new" address

  • Must complete transfer form

 

Name Change

  • Both parties must come in together and present identification

  • Original customer understands deposit is now owned by new customer

  • New customer must fill out application and read over policy and procedures

  • Must have a valid lease agreement

 

***Remember we are one month behind in billing. We bill from the 15th to the 15th each month. Example: if you disconnect services on the 1st, you are already in to the 2nd week of a new bill. When you final out, this (two weeks) bill will be taken out of your deposit.***

 

 

For Commercial Services Click Here