1125 Austin Street, Hempstead, TX 77445

PHONE: (979) 826-2486

| FAX: (979) 826-6703

This site is maintained by Technology Department

© 2017 City of Hempstead

Commercial Services

Establishing a New Commercial Account/Service

Application | Policy & Procedures

  • Customer(s) are required to fill out an application (available at City Hall)

  • Building must pass building Inspection (See one of the Building Inspectors)

  • A copy of Lease Agreement or Proof of Ownership needed

  • A deposit is required

  • Commercial deposit is $500 (five hundred dollars) or two and one-half (21/2) times the amount of the estimated bill, cash only. A letter of credit from a bank may be accepted in lieu of deposit when the deposit required is over $1000 (one thousand dollars).

  • No checks are accepted for commercial deposits, cash only.

  • This deposit is retained by the City and will be applied to the final bill.

  • No partial payment is accepted for deposit and no one can guarantee another person's deposit.

  • Refunds and/or final bills will be issued to customers after disconnect form is completed and finalized.

  • Final bills or refunds will be available after 1:00 p.m. on Friday's

  • If you disconnect on Thursday after 4:30 p.m. or anytime on Friday. Your refund or final bill will not be available for pickup or mail the following Friday, after 1:00 p.m.

All payments are due by the (10th) of every month, unless the 10th falls on a weekend. Then it will be the following Monday. Penalties are applied on the 11th, 12th or 13th.

  • Late Notices are (red and white) and are sent to all customers who have not paid before the due date.

  • Late Notices have the cut-off date.

  • Please pay or make arrangements to pay prior to cut-off date.

  • Once cutoffs are updated by system - customer must pay bill in full, including all fees before reinstating.

  • To restore services, (cutoffs/non-payments occurs) - customer must pay balance, of bill in full, including accumulated fees, with cash, money order, cashier's check, credit or debit (an additional 5% fee is added when using your credit or debit cards).